What's new in v0.1.9

You can now upload your own pictures. Give an agent a photo: open the agent, click its avatar on the Identity tab and choose Upload a photo. Add your logo to a brand pack, plus a version for dark backgrounds: open the brand pack and choose Upload an image under Visual. PNG, JPEG and WebP images up to 5 MB are accepted. Photos are cropped to a square, logos keep their shape and transparent background, and location and camera details are removed before anything is stored. SVG files aren't accepted, because they can carry scripts. Uploads save straight away, and appear wherever the agent or brand does: your website chat, booking pages and meeting rooms. Pasting a logo's web address still works.

Agents can now have a picture. Open an agent and, on the Identity tab, click its avatar to choose one from a library of abstract, geometric avatars in Appricity's colours, or keep the initials. Then select Save changes. The setup wizard offers the same choice while you name your agents, and suggests one that keeps the colour the agent already has. The avatar shows in the agent list, on the agent's page, in the setup wizard and in the meeting room a contact joins for a meeting booked with that agent.

Use Appricity from your AI assistant (beta). Add Appricity to Claude, ChatGPT, Claude Code, Cursor or any assistant that supports connectors. Sign in, pick your workspace and choose what it may do. You can then:

• search your knowledge;
• get a competitor battlecard or meeting prep for a lead;
• see what your agents couldn't answer this week;
• draft a follow-up that only uses approved facts;
• add leads and start a playbook;
• take over an escalated conversation;

all without leaving your assistant. Pricing follows the disclosure setting you chose. The assistant can't send messages, book meetings or place calls. Settings → Connected apps shows every assistant you've let in, and disconnects any of them in one click.

Connect tools from your other systems to your agents (beta, Organisation). Add any server that speaks the same open standard, such as your CRM, ticketing or docs tool. Approve its tools one at a time and choose which agents may use them. Agents only ever use tools that read data while talking to a buyer. Workflows can call a tool when a meeting is booked, a conversation is escalated or an outcome is recorded. Tools on your own computers work too, through the Appricity Agent. If a server changes one of its tools, that tool switches off until you review it again.

You can now create API keys for your workspace under Operations, Organisation, API keys. Your own build pipeline can then record releases, keep your product graph current, refresh the web pages in your knowledge and check your demo flows, without anyone logging in. Each key does only what you tick when you create it, can be set to expire, and can be revoked at any time. A key can never read your conversations. The key is shown once, when you create it, so store it as a secret straight away.

A new Collateral page under Knowledge holds the material you send prospects. Upload PDFs and images, or generate a one-pager, a competitor comparison or a pricing sheet from your positioning. Generated pages stay up to date automatically, and a pricing sheet only ever shows what your pricing disclosure setting allows. Copy link gives you a tracked link to a clean, branded page that works on a phone and prints well. You can see how often each link was opened, revoke any link, and archive an item to stop all of its links at once.

The collateral library can now generate technical material from your product graph: a technical overview, an architecture diagram, a security overview and an integrations list. Each one shows only what customers can use today (beta items are labelled), the security overview uses only what you've written yourself, and the architecture diagram is drawn on the page with the same connections listed in words. If something is missing, the template picker tells you what to add.

Agents and your team can now send items from your collateral library inside a conversation. In email, images appear in the message and PDFs are attached; on WhatsApp they arrive as pictures and documents with a caption. A first email to someone carries links only, which keeps it out of spam folders. Anything that can't be sent natively goes as its tracked link, never silently dropped.

When you've taken over a conversation, choose Attach collateral under the reply box to send up to three items. Chat answers on your website and in the workspace can include a card for a relevant item, and every conversation and the Activity feed show what was shared and how it was delivered.

Jump to any screen without hunting through the menus. Press Ctrl K (⌘K on a Mac), or / when you aren't typing, or use the new search button at the top of the workspace, then type part of a screen's name, its section or what it's for. Results show each screen's section in its colour, your recent picks come first, and you only ever see screens your role can open. There are shortcuts for Home, Settings, logging out and, for admins, running the setup wizard again. On a phone it opens full-screen.

The active section in the phone's bottom tab bar now wears its section colour, matching the desktop tabs.

You can search your whole workspace from one box: agents, knowledge sources, your conversations, leads, contacts, meetings, playbooks, role-surfaces, embeds, demos, brand packs and workflows. Results tolerate small typos, come back ranked by how well they match, and open the item directly. You only ever see results for the parts of the workspace your role can open.

You can now set how your agents name your company. Settings → Company has a new Identity card with a display name, a legal name, a short description your agents may say word for word (up to 280 characters) and a pronunciation hint, plus a preview of how an agent introduces itself. Agents, booking pages and booking emails use the display name from their next message, and the workspace switcher shows it too. Leave it empty to keep the name you signed up with.

A brand pack can now introduce its deployments as a department or brand, for example Acme Support, with its own one-line description, so a voice agent or website chat for one team speaks under that team's name.

Appricity now has public documentation at /docs in the app. It explains what Appricity does, how to set it up and what changed in each release, and it always matches the version of Appricity you are using. Pages for features that are still in beta say so at the top.

Emails your agents and your team send now end with a proper signature, added when each email is sent and never written by AI. Set signatures in Email signatures: a workspace default, one per role surface, and one per agent or person, each in as many languages as you need. Arabic signatures are laid out right to left. Fill in name, title, contact details and links, and add a logo, headshot or banner. You can also allow people to design their own signature in a simple editor. First emails get the full signature and replies a short version you choose. A live preview shows both, as they'll look in an email and as plain text. Everyone can set their own signature under Settings, and brand packs gain a choice of signature layout.

Every email also carries a small footer that senders can't remove. It holds your legal line, a notice when an AI agent wrote the email (on by default) and, on first emails to people who haven't written to you, a line asking them to reply "unsubscribe" if they'd rather not hear from you. Booking confirmations sent to contacts carry the full signature, and emails to your team carry your company name and legal line. Branded signatures are on Team and above. On Solo, emails are signed with the sender's name and the footer works the same.

You can now connect almost any mailbox, not only Gmail and Microsoft 365. Choose Other email (IMAP/SMTP) under Channels → Email, or in the setup wizard's email step, and connect with the address, an app password and the mail server settings. Settings are filled in for you for Gmail, Outlook, iCloud, Yahoo, Fastmail, Zoho, AOL and GMX, and you can enter your own for anything else. Appricity checks it can read and send before it saves anything. New mail is checked every minute, replies stay threaded with the conversation, and newsletters, triage, answering and opt-outs work exactly as for any other mailbox. Save a copy to Sent files what the agent sends in your Sent folder. The password is stored encrypted, never shown again and erased when you disconnect; Reconnect updates it. This option is in beta.

Gmail, Outlook, WhatsApp, Twilio and Telnyx now show their logos wherever a channel or provider is named in the app, so it's easier to see at a glance where a conversation is happening.

You can now change a website crawl's settings after adding it. A crawled source's page has a Crawl settings panel for Max pages, Max depth and the paths to skip. The new settings apply on the next re-ingest or scheduled refresh, and Re-ingest now applies them straight away. If the last crawl stopped at its page limit, the panel tells you, so a growing documentation site no longer drops pages silently, and you no longer need to delete and re-add the source to raise the limit.

Your voice agent can now present a pitch deck. Build a deck from your positioning, import a PowerPoint with its speaker notes, or make one from scratch under Knowledge → Collateral → Pitch decks, then attach it to a voice surface. On the call the agent shows each slide, talks it through from your notes, answers questions from your knowledge and carries on where it left off, and the buyer can page through the slides themselves. Speaker notes are never shown to buyers, and prices follow your pricing disclosure.

Voice agents that run a live product demo now answer questions from your knowledge and positioning too, instead of only from what the agent knows about itself.

Each workspace now has a plan that decides which features, settings and how many of each thing it includes. Features that aren't on your plan show a short explanation of what they do and which plan has them, with a link to compare plans, instead of an error. Changing a plan never deletes anything: if a workspace has more of something than its plan includes, everything keeps working and its data stays, but no more can be added until it's within the limit again.

Existing workspaces are unchanged: until a plan is assigned, a workspace keeps everything it has today.

New Knowledge → Positioning page: your positioning, competitors, what sets you apart, proof points, personas, objections, pitches, pricing and marketing in one place, written from your knowledge and editable item by item. Every item shows where it came from, with the quotes behind it, and your edits are never overwritten. Choose how much agents may say about price, from handing every question to your team up to quoting list prices.

Each competitor gets a card with where you win, where they're strong, how to talk about them and traps to avoid. Add their website and Research now collects dated facts from their public pages, each linked to its source. When uploading, you can mark a file as a battlecard, pricing sheet, competitor comparison, case study, pitch deck or messaging guide.

Website sources can now keep themselves up to date. On a website source, choose to refresh it daily or weekly and Appricity re-reads the site on that schedule. When nothing on the site has changed, nothing is re-processed; when it has, your agents get the new content automatically. The source page shows when it was last checked and whether anything changed. When you add a site to crawl, you can also list paths to skip, such as an archive or a blog. And if your own website marks its pages with the products or features they describe, Appricity tags that content to the matching items in your product catalogue for you. You can see those tags, and remove any you don't want, on the source page.

Invite your colleagues. Under Settings, Members, an admin can invite someone by email as a member or an admin, send an invitation again, or withdraw it. The person gets an email with a link: if they already have an account they join with their password, and if they're new they choose one. Open invitations count towards the seats on your plan until they're accepted, withdrawn or expire after 7 days.

Forgot your password? Ask for a reset link by email and choose a new one. The link works once, for an hour, and choosing a new password signs you out on your other devices.

You can now confirm your email address with a 6-digit code or a one-click link. Settings shows whether your address is confirmed.

Home is now one page that tells you what to do next, instead of a list of setup phases or a bare operations view. At the top, Needs you shows only what is waiting on a person, such as messages to review, conversations someone has taken over, messages that got no reply, a mailbox or CRM that has stopped working, failed workflow runs, or AI spend close to its daily cap. Each card opens the exact page that deals with it. When nothing is waiting, it says so. Below that, What's happening shows conversations and messages in the last day, new leads this week and the meetings coming up, with the latest activity. Your agents shows each agent with its picture, whether it is working, ready or paused, and its conversations in the last day, with Try it to talk to it right there (nothing is sent or recorded). Set up & improve shows your next step and everything still missing, and becomes a short "All set" once every required step is done. Shortcuts take you straight to adding knowledge, connecting a channel, creating an agent or putting chat on your website.

Home refreshes itself every 30 seconds while you're looking at it. Users see the same page with only the parts their role can open.

The sign-in and sign-up screens now say what Appricity is, the same way the front page does: "One brain to power your sales floor", with the same rotating ending and the line beneath it, set beside the artwork rather than over it. On a phone, where the artwork doesn't fit, a short one-line version sits above the form. The sign-in screen also has a Request access link for anyone who hasn't joined yet, next to the existing link for creating an account.

The workspace has a new layout. The five sections now sit in a slim rail down the left edge, and beside it a panel lists every page in the section you're in, grouped and always visible, so nothing scrolls off the side of the screen any more. The panel shows the section's illustration, your workspace name and a search box, and you can collapse it to just the rail when you want the width; collapsed, clicking a section opens its pages over the content. Your account, settings, API keys, the setup wizard and log out are now behind your avatar at the foot of the rail.

Search now finds your records as well as pages. Type at least two letters and, below the matching pages, you'll see matching agents, conversations, leads, contacts, bookings, sources, playbooks, workflows, demos, role-surfaces, embeds and brand packs — only the ones your role can open. On a phone, the bottom tabs are unchanged, the search box sits in the top bar, and the menu button there opens the current section's pages.

The workspace navigation is now one bar across the top of the screen, which gives every page its full width back. The five sections sit in the bar beside your workspace name; click one to open its menu, which lists every page in the section with a line saying what it's for, shows the section's illustration and links to the section's overview. Operations opens a wider menu with one column for each of its groups. The search box sits in the same bar and still finds pages and records alike (press Ctrl K, or ⌘K on a Mac). Your account, settings, API keys, the setup wizard and log out are behind your avatar at the end of the bar. The scope filter appears in a thin row under the bar, only on the pages it applies to.

On a phone, tap a section along the bottom to see its pages in a sheet that slides up; the section name at the top of each page opens it again.

The front page and the sign-in and sign-up screens now look like the Appricity website. They open on the website's own top banner — Brain, Outcomes, Methodologies, Who it's for, Field notes and Open early access — which folds into a Menu button on a phone. The headline is the website's too: "One brain to power your…" with each rotating phrase in its own colour, matching the website word for word.

Quick search (Ctrl K / ⌘K) is tidier and faster to scan. Results are compact single lines, pages are grouped under their section with its colour, the highlighted result stands out clearly, and there are proper empty and loading states. On a phone it opens as a full-screen sheet with larger touch targets.

Scrollbars across the workspace are now slim, rounded and drawn in the product's own colours instead of the system default.

A website crawl now stays under the address you start it from. Point it at your documentation and it reads only your documentation pages, not the rest of your site; start at your home page and it still reads the whole site.

Your agents now answer the questions buyers ask most before they buy: who your competitors are, how you're different, why they should choose you, and what it costs. They compare on facts from your sales positioning — where you win, and fairly where an alternative is strong — and they still never run a competitor down. Pricing answers follow the pricing disclosure you choose: hand every pricing question to your team, explain how pricing works without numbers, share typical ranges, or quote your list prices. Discounts, custom quotes and contract terms always go to your team.

When you have material in your collateral library that fits the question — a comparison with the competitor they named, your pricing sheet, a one-pager — chat answers can offer it as a card with a tracked link, and agents working email and WhatsApp conversations know what they're allowed to share.

Setup progress now has one source of truth. The setup wizard, the training panel and your workspace home all show the same list of what's done and what's left, with one suggested next step, so they can no longer disagree.

Progress follows what is actually true in your workspace: if you remove the last of your documents or switch off the agent you put on a role, that step shows as still to do again. Going live now counts any of the ways buyers can reach you: answering on a connected channel, an embed on your website, or a voice page. Opening an answer's trace now counts as "See how it answered".

The training panel now stays until everything required is done, whether or not you finished or skipped the setup wizard. You can still collapse it to a slim strip, and it disappears by itself once you're set up. "Run setup again" in Settings reopens the wizard without resetting anything you've already done.

Agents now know who they are and what your company does. Asked "Who are you?" or "What does your company do?", an agent in chat, on your website or on a voice call answers from its self-knowledge, your company's short description and your company profile, instead of saying it doesn't have that information. Topics you've told agents not to discuss, such as pricing, still come first.

When the display name is empty, agents now use your legal name rather than the name you signed up with. The Identity card says which name your agents use right now, and the empty display name no longer looks filled in.

Hear how {name} would answer in the agent editor now uses what you've typed, saved or not, and says when it is previewing unsaved changes.

Connecting a mailbox over IMAP/SMTP on port 587 now works. Previously it could fail with "Couldn't start a secure connection" or a technical error. The encryption is now set automatically from the port you pick, so there's one less setting to get right. IONOS is now in the list of mail providers.

The training panel now reflects what you did in the setup wizard. Choosing roles and naming an agent for one of them counts as shaping your role-surfaces, and the website you add is counted as your first source as soon as it has been read. The defaults we set up for you when you signed up, such as the starting methodology, no longer show as work you've done.

Connecting a CRM, defining scopes and capturing voice exemplars are now marked Optional. They're still listed, but they no longer hold up your progress, so the panel stops telling you to connect a CRM when that isn't your next step. The panel also updates by itself as you work: when you move between pages, when you come back to the tab, and while your sources are still being read.

The setup progress rail on the right of the workspace no longer opens its checklist over the page by default. That checklist used to sit on top of buttons at the top right of a page, such as "Upload" or "Generate", so they couldn't be clicked. Now it opens only when you click a step, and closes when you click elsewhere, press Escape, move on with the keyboard or follow one of its links. The rail itself still shows until setup is done and can still be collapsed.